We at VA Claim Pros (“VACP”, “we”, “us”, or “our”) created this privacy policy (“Privacy Policy”) because we know that you care about how information you provide to us is used and shared. This Privacy Policy relates to the information collection and use practices of VACP in connection with our online services, which are made available to you through our website located at www.vaclaimpros.com, and any of its subdomains.
- What Information We Gather, How We Gather that Information, and Why We Gather the Information
When you access certain features or pages on our website, and once you sign up to become a user of our website, you may be asked to provide personally identifiable information, such as your name, email address, social security number, personal health information (PHI), street address, or telephone number. A vast majority of the information we receive is given directly to us by you.
Furthermore, we automatically receive other information, such as your Internet Service Provider and aggregate anonymous information, which does not personally identify you, but tracks the usage patterns of all our users to help the development of our website. We use Google Analytics to track from what search engine or website our website visitors come and Facebook and Google remarking pixels to help direct follow-up advertising. Also, we use cookie technology to recognize you and retain information from your visit, such as your username and password.
The use of these electronic tools may or may not be apparent to visitors but only serves to enhance our service and your experience. We gather your information to communicate with you, deliver more individualized content, advertising, and marketing, administer our website, process e-commerce transactions, and offer troubleshooting.
- Consent
When you make a direct payment, authenticate your payment card, or access certain features on our website, your private information may be requested. We infer your consent to collect this information and use it specifically for the purposes described in this Privacy Policy and no other purpose. If, at any time, your information is required for another purpose, your consent will be expressly requested.
In certain cases, you can choose to not provide us with information. For example, you may set your browser to refuse cookies. However, you may be unable to access certain features on our website. Additionally, without certain information, we may not be able to customize the website’s features according to your preferences.
The Website is published in the United States (which, for this Privacy Policy, includes the fifty (50) states, federal district, and territories of the United States) and is subject to laws of the United States. If you are located in a country outside the United States and voluntarily submit personally identifiable information to us, you thereby consent to the general use of such information as provided in this Privacy Policy and to the transfer of that information to, and/or storage of that information in, the United States. Our Website is not intended to be used by an individual covered by the European Union’s General Data Protection Regulation.
III. Disclosure
We will use your information only as permitted by law. In the course of developing our business, we may sell, buy, merge, or partner with other companies or businesses. In such transactions, user information may be among the transferred assets. Authorized third parties who provide technical support of our website, such as our web hosting service, may also access this information.
We may disclose your information in response to a court order, when we are reasonably required by law, as related to the collection of overdue payment, or to law enforcement authorities as deemed appropriate or necessary. Note: we may not provide you with notice prior to disclosure in these circumstances.
- Storage
Personally identifiable information, such as your name, email address, social security number, personal health information (PHI), street address, and telephone number, is stored and protected behind a firewall, on a secure server hosted by Infusionsoft and/or Dropbox, both HIPAA compliant, authorized third-party providers.
- Payment
Our payment processing solution is managed by Global Payments. Through Global’s platform, you may make one-time payments or recurring payments until your balance is paid in full. PCI-DSS standards safeguard your payment card information when processed by Global. The payment process is monitored solely by Global Payments, and VACP never seizes or stores your payment card information.
- Third Parties
Your private information may be stored and protected on a secure server managed by Infusionsoft, a private company that offers a customer relationship management application to small businesses. Infusionsoft’s Privacy Policy can be found here: Infusionsoft Privacy Policy.
Your private information may also be stored and protected on a secure server managed by Dropbox, a cloud-based file hosting service. Dropbox’s Privacy Policy can be found here: Dropbox Privacy Policy.
Some links on our website may direct you to another site, and it is strongly recommended that our clients review the privacy policy of these affiliated sites before submitting personally identifiable information. Also, our third-party providers’ facilities may not be located within the same jurisdiction as VACP or you. Therefore, your personal information may be governed by different information laws enacted in different locations.
- Security
We take the security of your personal information seriously. The best industry practices are implemented so that your information is not disclosed, accessed inappropriately, altered, or destroyed. Our third-party providers ensure that your information is encrypted, or is firewalled and stored on a secure server. The success of our third-party providers, like ours, depends on the security of our clients’ information; therefore, we take your privacy as seriously as you do. We do not warrant or guarantee any privacy protections provided by any third-party provider or website.
VII. The Age of Consent
VACP does not knowingly collect or solicit personally identifiable information from or about children under the age of 13, except as permitted by law. If we discover that we have received any information from a child under the age of 13 in violation of this policy, we will delete that information immediately.
VIII. Changes to this Policy
VACP reserves the right, at our sole discretion, to modify or replace this Privacy Policy at any time. If a revision is material, we will try to provide at least 15 days’ notice to you, either via e-mail or on this Website, prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use the Website or our services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Website and our services. Information collected prior to the time any change is posted will be used according to the rules and laws that applied at the time the information was collected.
- How to Contact Us
Please contact us by clicking the Contact Us option on the top of our website’s home page, or at the below phone number and e-mail address, if you have any questions about this privacy policy or the information we hold about you.
By phone:
(800) 477-4142
By e-mail: